Joburg Market ISO. Ltd Joburg irket
HELPDESK ADMINISTRATOR R12 453.29 Basic Salary excluding benefits
Provide first line support lo IT users by rendering IT helpdesk support to all users through screening and allocation of calls.
Send cv to [email protected]
DUTIES AND FtESPONSIBILITIES
• Receive, screen, resolve or allocate requests to rele.nt IT personnel • Manage change requests • Ntanage all complaints and requests from stakeholders regarding the Sal. Processing System (SPS) transactions • Assist all user groups th cluding, Agents. Producers, and JM Internal users • Manage, update and modify produce combinations • Manage update and modify stakeholder Information • Idenfify potential system problems for development • Identify system changes to address development problems :deth:c Wiling to systezurszads requested •
requests acamately on the helpdesk systern to the extern • that the system forms an audit trail of tasks assigned Perfonn and monitor updates to system regarding Escalatbn procedures and responsibility areas